FAQ (Prestige)

If your order has not shipped yet, you may be able to make changes to your order!

Email us or message us on Instagram and specify what items (and quantities) you wish to add and we will adjust your existing order which could help you save on shipping fees.

Once any items are added to your order, you will receive an email confirmation of the changes along with a link for payment of the balance. Please note that any added items are not reserved until payment is processed.

Absolutely! We love helping you send gifts!

Simply type the recipient’s name and address in the ‘ship-to’ fields upon checkout. We recommend triple-checking the address as we cannot be held responsible for a non-delivery due to a mistyped address.

Before checking out, be sure to leave a note on your order letting us know it’s a gift and feel free to include a personal message!

We will handwrite your message on our complimentary 'A Gift For You' postcard and rest assured we won't include any kind of invoice or receipt.

Every shipping method we offer includes tracking. Once your order has shipped, you will receive a shipping notification email with tracking information included. Simply click the appropriate links and that will take you to the detailed tracking information associated with your order.

If you received a delivery notification but do not see your package, check your order confirmation email to verify that the shipping address is correct. If everything looks correct, check your tracking details to see if it could have been left in a community mailbox, with a neighbour, or is awaiting you at your local post office. If you still can't find it, reach out to our team and we will do our best to help.

If the shipping address is incorrect, we will try and help you locate the package. Just reach out via email or Instagram.

It depends on where you are. As a general rule, orders take about 7-10 business days to be delivered from the time of placing your order.

Once you place your order, it takes our small but mighty team 1-2 business days to process your order and prepare it for shipping. During sales and peak seasons, please allow for a few extra days for our team to get your order out.

For shipping addresses in Ontario, orders generally arrive within 5-7 days since we ship all orders out of our warehouse in Ontario.

Delivery details along with tracking can be found in your shipping confirmation email.

We offer several shipping options for Canadian customers, including calculated rates, flat rate shipping on orders over $49, free shipping over a minimum, and express shipping options.

Flat Rate Shipping on Orders Over $49 - $9.95 CAD for Canadian orders within Ontario, $12.95 CAD for rest of Canada, and $12.95 USD for US orders.

Free Shipping - In Ontario, orders over $150 CAD (after discounts and before taxes) are eligible for free shipping. Orders over $200 CAD (after discounts and before taxes) are eligible for free shipping for the rest of Canada. Orders over $150 USD (after discounts and before taxes) are eligible for free shipping to the US. This option will appear at checkout if your order is eligible.

Express Options - We offer Xpresspost and Priority options for your order. Rates vary and will be calculated at checkout based on your order's weight and dimensions, as well as the final shipping destination.

As a general rule, US orders take about 7-10 business days to arrive.

Please note that orders from our Ontario warehouse in Canada going to the US spend some time in customs processing and sometimes the amount of time is unpredictable. Once the shipment has cleared the border, it typically travels smoothly the rest of the way. You can check the status of your shipment with your tracking number, including whether it has cleared customs.

All US orders ship via Canada Post and are then transferred to USPS for final delivery. Your tracking number should work on both Canada Post and USPS websites.

Sometimes it is helpful to use Canada Post's website for tracking up until your package is transferred to USPS for the most detailed information. Once you see that it has cleared customs, you can input your tracking number on the USPS website for detailed status updates.

Most purchases are eligible to be returned for a refund within 15 days of your order's delivery date, with the exception of a few products specified in individual product listings.

Please note that the customer is responsible for the shipping costs associated with returning the item and original shipping charges are non-refundable and will not be reimbursed. Items must be unopened, unused, and in original packaging with original tags (if applicable) to be eligible to be returned.

To begin the return process, simply send us an email at hello@moderncatholicgoods.ca and be sure to include your order number and the word ‘Return’ in the subject line.

You can request a refund to your original payment method or store credit for the items returned minus original shipping costs (if applicable).

Refunds are only issued after we have received the package at Modern Catholic Goods.

We offer pre-orders as a way for our customers to reserve items before they arrive at our warehouse.

Estimated arrival times are specified on individual product pages. Our team typically needs a few business days to process incoming shipments and verify received quantities before orders containing pre-order items can be prepared for shipment.

Occasionally, pre-order items arrive later than anticipated as we cannot predict the specific amount of time that a shipment spends in customs processing when moving through the Canadian-US border. Sometimes there are delays beyond our control.

While this is not always ideal, we continue to offer pre-orders on items that are particularly difficult for Canadians to secure otherwise and to help them avoid unpredictable and often costly customs and duties charges associated with importing goods from the US to Canada.

When a pre-order item is delayed beyond the estimated arrival date stated when you placed your order, you may request a cancellation and refund.

Yes! We have two *sitewide* sales each year — our Easter Sale and our Birthday Sale which happens mid-November.

Throughout the year we occasionally have some smaller sales on specific collections (select items).

We also have a monthly deal exclusively for our email subscribers so sign up to our email list for a brand new deal every month.

We sometimes offer group discounts on seasonal products such as Blessed Is She planners and Lent/Advent devotionals and the Every Sacred Sunday Mass Journals. Group discounts details are specified on product pages and the discount will typically apply automatically in your cart.

We *love* to partner with parishes, schools, and other organizations on larger orders. Please email us at hello@moderncatholicgoods.ca and someone from our customer support team can work with you on your special order.

Messaging us on Instagram is usually the quickest way to get a response and is best for general inquiries, questions about an order, and getting help with an order.

You can also email us at hello@moderncatholicgoods.ca or submit a contact form on our Contact Us page.

For business inquiries and special orders for parishes, schools, and organizations, please email us so one of our team members can take care of you.

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