Most often, an unreceived order confirmation email is due to a mistyped email address. Please email or message our team with your name and some details about your order and we will update your email address and re-send the order confirmation email.

Most orders can be cancelled within 24 hours of placing the order if they have not yet been processed or prepared for shipping. Please contact us as soon as possible if you wish to cancel your order and we will do our best to accommodate your request.

If your order has not shipped yet, you may be able to make changes to your order!

Email us at hello@moderncatholicgoods.ca or message us on Instagram and specify what items (and quantities) you wish to add and we will adjust your existing order which could help you save on shipping fees.

Once any items are added to your order, you will receive an email confirmation of the changes along with a link for payment of the balance. Please note that any added items are not reserved until payment is processed.

Please email us at hello@moderncatholicgoods.ca or message us on Instagram with the correct shipping address and we will make the change for you.

Please note that if your order has already shipped, we will not be able to change the shipping address.

Absolutely! We love helping you send gifts!

Simply type the recipient’s name and address in the ‘ship-to’ fields upon checkout. We recommend triple-checking the address as we cannot be held responsible for a non-delivery due to a mistyped address.

Before checking out, be sure to leave a note on your order letting us know it’s a gift and feel free to include a personal message!

We will handwrite your message on our complimentary 'A Gift For You' postcard and rest assured we won't include any kind of invoice or receipt.

We're so sorry that your order arrived in that condition!

Please reach out to our customer support team at hello@moderncatholicgoods.ca with details and photos and we will make it right!

Every shipping method we offer includes tracking with the exception of those being shipped via our Catholic Lettermail service.

Once your order has shipped, you will receive a shipping notification email with tracking information included. Simply click the appropriate links and that will take you to the detailed tracking information associated with your order.

If you received a delivery notification but do not see your package, check your order confirmation email to verify that the shipping address is correct. If everything looks correct, check your tracking details to see if it could have been left in a community mailbox, with a neighbour, or is awaiting you at your local post office. If you still can't find it, reach out to our team and we will do our best to help.

If the shipping address is incorrect, we will try and help you locate the package.

It depends on where you are. As a general rule, orders take about 7-10 business days to be delivered from the time of placing your order.

Once you place your order, it takes 1-2 business days to process your order and prepare it for shipping. During sales and peak seasons, please allow for a few extra days for our team to get your order out.

For shipping addresses in Ontario, orders generally arrive within 5-7 days since we ship all orders out of Ontario.

Delivery details along with tracking can be found in your shipping confirmation email.

We offer several shipping options for Canadian customers, including untracked lettermail, small parcel shipping, calculated rates, flat rate shipping on orders over $49, free shipping over a minimum, and express shipping options.

Untracked Lettermail - Select items in the shop (indicated by a 'Lettermail Eligible' label) are eligible for $3.95 CAD Untracked Lettermail Shipping via Canada Post. This option uses stamps and does not include tracking so opting into shipping protection is highly recommended when choosing this option. Please note that delivery dates are not guaranteed for this method and increased delivery times may occur during peak seasons.

Small Parcel Tracked Shipping Option - Additionally, all 'Lettermail Eligible' items are also eligible for a Small Parcel Tracked Shipping option that includes tracking. This shipping option is $5.95 CAD for addresses within Ontario and $8.95 CAD for the rest of Canada.

Flat Rate Shipping on Orders Over $49 - Flat rate shipping is available for $9.95 CAD for Canadian orders within Ontario and $12.95 CAD for rest of Canada on orders over $49 CAD.

Free Shipping - In Ontario, orders over $150 CAD (after discounts and before taxes) are eligible for free shipping. Orders over $200 CAD (after discounts and before taxes) are eligible for free shipping for the rest of Canada. This option will appear at checkout if your order is eligible.

Express Options - We offer Xpresspost and Priority options for your order. Rates vary and will be calculated at checkout based on your order's weight and dimensions, as well as the final shipping destination.

For Canadian orders, we use Canada Post or UPS to deliver your order.

Sometimes shipping to the US may be temporarily suspended, such as when our local postal service Canada Post is experiencing a service disruption (e.g. their workforce is on strike) since we use exclusively use Canada Post in partnership with USPS to deliver US orders.

When this happens, US customers won't be able to checkout as normal. If you're unable to place an order, please continue to check back as this is typically only temporary.

As a general rule, US orders take about 7-14 business days to arrive.

Please note that orders from our Ontario warehouse in Canada going to the US spend some time in customs processing and sometimes the amount of time is unpredictable. Once the shipment has cleared the border, it typically travels smoothly the rest of the way. You can check the status of your shipment with your tracking number, including whether it has cleared customs.

As a general rule, US orders take about 7-14 business days to arrive.

Please note that orders from our Ontario warehouse in Canada going to the US spend some time in customs processing and sometimes the amount of time is unpredictable. Once the shipment has cleared the border, it typically travels smoothly the rest of the way. You can check the status of your shipment with your tracking number, including whether it has cleared customs.

At checkout, US customers are able to view and select from calculated shipping rates based on their order's size, weight, and shipping service level.

We also offer flat rate shipping for our US customers as well as free shipping over a minimum.

Flat Rate Shipping on Orders Over $49 - We offer flat rate shipping for $12.95 USD on US orders over $49 USD.

Free Shipping - All orders over $150 USD are eligible for free shipping. This option will appear at checkout if your order is eligible.

All US orders ship via Canada Post and are then transferred to USPS for final delivery. Your tracking number should work on both Canada Post and USPS websites.

Sometimes it is helpful to use Canada Post's website for tracking up until your package is transferred to USPS for the most detailed information. Once you see that it has cleared customs, you can input your tracking number on the USPS website for detailed status updates.

We have enabled prepaid duties for US orders so upon checkout, you should be able to see the exact duties amount that will be charged for your order and prepay them through us.

Prepaid duties with every US order ensures that you will not receive any additional customs or duties fees upon delivery.

Yes! We currently ship to select locations internationally. If your location is eligible for international orders with us, shipping options should appear for you at checkout.

When shipping options appear at checkout, shipping time estimates will also appear based on the service level options available for your location.

Please note that international orders may spend some time in customs processing and this time is not included in the shipping time estimates that display at checkout.

If you selected a shipping option that includes tracking, you can check the status of your shipment with your tracking number, including whether it has cleared local customs.

International shipping is only available for select locations at this time.

If you are unsure if we ship to your location, simply reach out to us!

If you are typically able to place an order with us from your region but are suddenly unable to, it is likely that we have had to temporarily suspend international shipping, such as when our local postal service Canada Post is experiencing a service disruption (e.g. their workforce is on strike, etc.) since we use exclusively use Canada Post to deliver international orders.

When this happens, our international customers won't be able to checkout as normal. If you're unable to place an order, please continue to check back as this is typically only temporary.

We have enabled prepaid duties for international orders so upon checkout, you should be able to see the exact duties amount that will be charged for your order and prepay them through us if your local postal agency allows for that.

With that being said, we cannot guarantee that your location allows for prepaid duties for customs processing and so, we cannot be held responsible for any duties charged upon delivery.

If the prepaid duties option appears for you at checkout, that is a good indicator that your local postal agency allows for it and that you will not be charged any additional duties fees upon delivery.

Most purchases are eligible to be returned for a refund within 15 days of your order's delivery date, with the exception of a few products specified in individual product listings.

Please note that the customer is responsible for the shipping costs associated with returning the item and original shipping charges are non-refundable and will not be reimbursed. Items must be unopened, unused, and in original packaging with original tags (if applicable) to be eligible to be returned.

To begin the return process, simply send us an email at hello@moderncatholicgoods.ca and be sure to include your order number and the word ‘Return’ in the subject line.

You can request a refund to your original payment method or store credit for the items returned minus original shipping costs (if applicable).

Refunds are only issued after we have received the package at Modern Catholic Goods.

We are not able to process exchanges at this time.

All orders that include pre-order items ship together when pre-order items arrive at our warehouse. Estimated arrival times for pre-orders vary but are specified on individual product pages.

If you wish to have in-stock items delivered before any pre-order items arrive, please place two separate orders.

We offer pre-orders as a way for our customers to reserve items before they arrive at our warehouse.

Estimated arrival times are specified on individual product pages. Our team typically needs a few business days to process incoming shipments and verify received quantities before orders containing pre-order items can be prepared for shipment.

Occasionally, pre-order items arrive later than anticipated as we cannot predict the specific amount of time that a shipment spends in customs processing when moving through the Canadian-US border. Sometimes there are delays beyond our control.

While this is not always ideal, we continue to offer pre-orders on items that are particularly difficult for Canadians to secure otherwise and to help them avoid unpredictable and often costly customs and duties charges associated with importing goods from the US to Canada.

When a pre-order item is delayed beyond the estimated arrival date stated when you placed your order, you may request a cancellation and refund.

Some discount codes are able to be combined so it's best to test them at checkout! Please note that not all codes are eligible to combine. Discounts and sale pricing cannot be applied retroactively to past orders.

Yes! We do occasionally run sales and special promotions! We highly recommend signing up to our email list, and following us on Instagram or Facebook to stay in the know about shop sales and updates.

We *love* to partner with parishes, schools, and other organizations!

If you'd like to inquire about special bulk order discounts or even a custom commissioned product, please reach out to us at hello@moderncatholicgoods.ca and someone from our team can work with you on your special order.

We are happy to offer wholesale pricing on MCG original products created by us such as our stickers, greeting cards, prints, and sticker cards.

Explore all wholesale-eligible items HERE. If you're interested in an item we carry in the shop that is not included in that collection, please reach out for more info!

To place a wholesale order, email us at hello@moderncatholicgoods.ca and someone from our team will be happy to help!

Messaging us on Instagram is usually the quickest way to get a response and is best for general inquiries, questions about an order, and getting help with an order.

You can also email us at hello@moderncatholicgoods.ca or submit a contact form on our Contact Us page.

For business inquiries and special orders for parishes, schools, and organizations, please email us so one of our team members can take care of you.