We offer pre-orders as a way for our customers to reserve items before they arrive at our warehouse.
Estimated arrival times are specified on individual product pages. Our team typically needs a few business days to process incoming shipments and verify received quantities before orders containing pre-order items can be prepared for shipment.
Occasionally, pre-order items arrive later than anticipated as we cannot predict the specific amount of time that a shipment spends in customs processing when moving through the Canadian-US border. Sometimes there are delays beyond our control.
While this is not always ideal, we continue to offer pre-orders on items that are particularly difficult for Canadians to secure otherwise and to help them avoid unpredictable and often costly customs and duties charges associated with importing goods from the US to Canada.
When a pre-order item is delayed beyond the estimated arrival date stated when you placed your order, you may request a cancellation and refund.
