Most often, an unreceived order confirmation email is due to a mistyped email address. Please email or message our team with your name and some details about your order and we will update your email address and re-send the order confirmation email.
Most orders can be cancelled within 24 hours of placing the order if they have not yet been processed or prepared for shipping. Please contact us as soon as possible if you wish to cancel your order and we will do our best to accommodate your request.
If your order has not shipped yet, you may be able to make changes to your order!
Email us or message us on Instagram and specify what items (and quantities) you wish to add and we will adjust your existing order which could help you save on shipping fees.
Once any items are added to your order, you will receive an email confirmation of the changes along with a link for payment of the balance. Please note that any added items are not reserved until payment is processed.
Please email us at firstname.lastname@example.org or message us on Instagram with the correct shipping address and we will make the change for you.
Please note that if your order has already left our warehouse, we are not able to change the shipping address.
Absolutely! We love helping you send gifts!
Simply type the recipient’s name and address in the ‘ship-to’ fields upon checkout. We recommend triple-checking the address as we cannot be held responsible for a non-delivery due to a mistyped address.
Before checking out, be sure to leave a note on your order letting us know it’s a gift and feel free to include a personal message!
We will handwrite your message on our complimentary 'A Gift For You' postcard and rest assured we won't include any kind of invoice or receipt.
We're so sorry that your order arrived in that condition!
Please reach out to our customer support team at email@example.com or message us on Instagram with details and photos and we will make it right!
Every shipping method we offer includes tracking. Once your order has shipped, you will receive a shipping notification email with tracking information included. Simply click the appropriate links and that will take you to the detailed tracking information associated with your order.
If you received a delivery notification but do not see your package, check your order confirmation email to verify that the shipping address is correct. If everything looks correct, check your tracking details to see if it could have been left in a community mailbox, with a neighbour, or is awaiting you at your local post office. If you still can't find it, reach out to our team and we will do our best to help.
If the shipping address is incorrect, we will try and help you locate the package. Just reach out via email or Instagram.
Canadian Shipping: For delivery in time for Christmas, place your order on or before December 8th and select one of our standard shipping options (flat rate shipping or free shipping over $150). For deadlines using an express option, see below.
U.S. Shipping: Due to the unpredictable amount of time that US orders may spend in customs, we aren't able to offer any Christmas delivery guarantees to US addresses, however, we recommend getting your orders in by December 8 for the best chance at delivery in time for Christmas.
We offer the following express shipping options for shipping within Canada:
Xpresspost - place your order on or before December 18 for delivery in time for Christmas.
Priority - place your order on or before December 20 for delivery in time for Christmas.
Shipping charges are calculated by the dimensions and weight of your order, as well as the shipping address, and appear at checkout.
We do not offer express shipping to the U.S. due to the unpredictable amount of time a shipment may spend in customs processing.
It depends on where you are. As a general rule, orders take about 7-10 business days to arrive but many customers have reported that they receive their order much sooner than this.
Once you place your order, it takes our small but mighty team 1-2 business days to process your order and prepare it for shipping.
For shipping addresses in Ontario, orders generally arrive within 5-7 days since we ship all orders out of our warehouse in Ontario.
Delivery details along with tracking can be found in your shipping confirmation email.
We offer several shipping options for Canadian customers, including flat rate shipping, free shipping over a minimum, and express shipping options.
Flat Rate Shipping - $12.95 CAD and all orders (of any amount) are eligible for this option.
Free Shipping - All orders over $150 CAD (after discounts and before taxes) are eligible for free shipping. This option will appear at checkout if your order is eligible.
Express Options - We offer Xpresspost and Priority options for your order. Rates vary and will be calculated at checkout based on your order's weight and dimensions, as well as the final shipping destination.
For Canadian orders, we use Canada Post or UPS to deliver your order.
As a general rule, US orders take about 7-10 business days to arrive.
Please note that orders from our Ontario warehouse in Canada going to the US spend some time in customs processing and sometimes the amount of time is unpredictable. Once the shipment has cleared the border, it typically travels smoothly the rest of the way. You can check the status of your shipment with your tracking number, including whether it has cleared customs.
We offer flat rate shipping for our US customers as well as free shipping over a minimum.
Flat Rate Shipping - Our flat rate shipping option for US customers is $12.95 USD.
Free Shipping - All orders over $150 USD are eligible for free shipping. This option will appear at checkout if your order is eligible.
All US orders ship via Canada Post and are then transferred to USPS for final delivery. Your tracking number should work on both Canada Post and USPS websites.
Sometimes it is helpful to use Canada Post's website for tracking up until your package is transferred to USPS for the most detailed information. Once you see that it has cleared customs, you can input your tracking number on the USPS website for detailed status updates.
If you are ordering to a US address, any orders over $800 USD (before discounts) will be subject to import fees.
One way around this (if you have a particularly large order) is to split up your order into separate orders that come well under this threshold.
RETURNS / EXCHANGES
Most purchases are eligible to be returned for a refund within 15 days of your order's delivery date, with the exception of a few products specified in individual product listings.
Please note that the customer is responsible for the shipping costs associated with returning the item and original shipping charges are non-refundable and will not be reimbursed. Items must be unopened, unused, and in original packaging with original tags (if applicable) to be eligible to be returned.
To begin the return process, simply send us an email at firstname.lastname@example.org and be sure to include your order number and the word ‘Return’ in the subject line.
You can request a refund to your original payment method or store credit for the items returned minus original shipping costs (if applicable).
Refunds are only issued after we have received the package at Modern Catholic Goods.
We are not able to process exchanges at this time.
All orders that include pre-order items ship together when pre-order items arrive at our warehouse. Estimated arrival times for pre-orders vary but are specified on individual product pages.
If you wish to have in-stock items delivered before any pre-order items arrive, please place two separate orders.
We offer pre-orders as a way for our customers to reserve items before they arrive at our warehouse.
Estimated arrival times are specified on individual product pages. Our team typically needs a few business days to process incoming shipments and verify received quantities before orders containing pre-order items can be prepared for shipment.
Occasionally, pre-order items arrive later than anticipated as we cannot predict the specific amount of time that a shipment spends in customs processing when moving through the Canadian-US border. Sometimes there are delays beyond our control.
While this is not always ideal, we continue to offer pre-orders on items that are particularly difficult for Canadians to secure otherwise and to help them avoid unpredictable and often costly customs and duties charges associated with importing goods from the US to Canada.
When a pre-order item is delayed beyond the estimated arrival date stated when you placed your order, you may request a cancellation and refund.
DISCOUNTS / SALES
Only one discount code can be applied per order. Discounts and sale pricing cannot be applied retroactively to past orders.
Yes! We have two *sitewide* sales each year — our Easter Sale and our Birthday Sale which happens mid-November.
Throughout the year we occasionally have some smaller sales on specific collections (select items).
We also have a monthly deal exclusively for our email subscribers so sign up to our email list for a brand new deal every month.
We sometimes offer group discounts on seasonal products such as Blessed Is She planners and Lent/Advent devotionals and the Every Sacred Sunday Mass Journals. Group discounts details are specified on product pages and the discount will typically apply automatically in your cart.
We *love* to partner with parishes, schools, and other organizations on larger orders. Please email us at email@example.com and someone from our customer support team can work with you on your special order.
Messaging us on Instagram is usually the quickest way to get a response and is best for general inquiries, questions about an order, and getting help with an order.
You can also email us at firstname.lastname@example.org or submit a contact form on our Contact Us page.
For business inquiries and special orders for parishes, schools, and organizations, please email us so one of our team members can take care of you.
We do not offer telephone support at this time. Please reach out via one of the other methods mentioned above.